are my financing options?
The DPA account is a revolving line of credit issued by WebBank that provides
an easy way to finance purchases of goods and services offered by Dell. Additionally, the Dell Preferred
Account offers the freedom to add the purchase of software, peripherals, or even a new system to an account at
any time based on your available credit limit. To learn more about the Dell Preferred Account visit
The DBC account is a revolving line of credit issued by WebBank that provides
an easy way for business owners to finance purchases of goods and services offered by Dell. Additionally, the
Dell Business Credit Account offers the freedom to add the purchase of software, peripherals, or even a new
system to an account at any time based on your available credit limit. To learn more about the Dell
Business Credit Account, click here.
The DFS Business Lease is an ideal option for businesses who wish to stream
out payments in fixed, low monthly installments by choosing a 24, 30, 36 or 48 month term. To learn more
about the Fair Market Value and $1 Buy-Out lease options, and the end-of-term options provided by Dell
Financial Services, visit one of the below pages:
Business and Large Enterprise
DFS is currently not offering DFS Business Loans as a financing option.
Servicing for existing Business Loans are still offered through our Customer Service Department at 877-663-3355.
fees does DFS charge?
For your DPA account, you may be charged a fee if you do not make your payment
on time, you pay with a check that
is returned unpaid, or if you make a same day payment by phone with the assistance of a DFS Representative.
also be charged a fee if you request copies of your statements or require research on your account history.
also be charged a minimum interest charge fee of $2.00 per billing cycle in every billing cycle where finance
charges are billed but are otherwise less than $2.00. Learn more about DPA account Rates and
For your DBC account, you can be charged a fee if you do not make your payment
on time, you pay with a check that
is returned unpaid, or if you pay your bill over the telephone. You may also be charged a fee if you request
of your statements or require research on your account history. You will also be charged a minimum interest
fee of $1.00 per billing cycle in every billing cycle where finance charges are billed but are otherwise less
$1.00. Learn more about DBC account Rates and Fees.
For your Lease account, you can be charged a fee if you do not make your
payment on time, for Personal Property Tax
Management, or lease application processing . There is a fee to pay your bill over the telephone.
learn more about DFS Business lease fees, visit here.
For your Loan account, you can be charged a fee if you do not make your
payment on time. There is a fee to
pay your bill over the telephone. To learn more about Dell Business Loan Fees please review your
Terms and Conditions outlined to you in your Business Loan contract.
can access my account?
Dell Preferred Account holders can assign a Designee to help manage their
account. There are limitations to
what an account designee can do on your behalf. Please contact a Customer
Service representative for more information regarding Designees.
All Dell Business Credit accounts must have an account Custodian
assigned. The Custodian has authority to add
and remove Authorized Users from this account. Both the Account Custodian and authorized users
flexibility to make account inquires and purchases. To learn more about the Account Custodian,
Users and Pin Codes, please refer to the DBC
Terms and Conditions.
didn't I get the lowest APR?
Account APRs are determined based on credit worthiness at the time of
application. For additional information regarding personal credit, click here.
is a PPT Fee for my DFS Business Lease?
A PPT fee is a Personal Property Tax Management fee. Many states require
property taxes be paid based on the value of the equipment. So that you can avoid the administrative work
of these property taxes, DFS has elected to pay them directly to the taxing entity. The business cost of
this service is the Personal Property Tax Fee and it is based on the estimated tax liability of the
particular location of your equipment. This is a service so you may incur a sales and usage tax on the
value of this service.
my minimum payment calculated?
DPA minimum payments are the greater of either $20 or the sum of any
Monthly Planned Payment Due plus 3% of the New Balance shown on your billing statement (excluding any
balance on a Planned Payment Purchase), rounded up to the next dollar.
The minimum payment for your DBC account will be the greater of 3.0% of
the outstanding balance or $15.
Payments for DFS Business Leases are fixed. Details can be found in your
lease contract. Payments must be made for the monthly payment, plus any miscellaneous items that are due.
Payments for DFS Business Loan are fixed. Payments must be made for the
monthly payment, plus any miscellaneous items that are due.
are the terms & conditions of my account/contract?
To learn more about your DPA account terms and conditions, visit our Dell Preferred Account page. From
there, you can download a copy of the current DPA Credit Agreement if you wish.
To learn more about your DBC account terms and conditions, visit
our Dell Business Credit page. From there, you can download a
copy of the current DBC Credit Agreement if you wish.
To learn more about your DFS Business Loan, please review the Terms &
Conditions outlined in your Business Loan contract provided to you at the time of your loan
commencement. If you require an additional copy of your Loan agreement, please contact Customer Service for assistance.
To learn more about your DFS Business Lease, please review the Terms &
Conditions outlined in your Business Lease contract provided to you at the time of your lease
commencement. If you require an additional copy of your Lease Agreement, please contact Customer Service for assistance.
can I dispute a charge on my DPA statement?
In case of errors or questions about your bill, please send a letter no
later than 60 days after we sent you the first bill on which the error or problem appeared, to:
Billing Inquiry Department
Dell Preferred Account
P.O. Box 81585
Austin, TX 78708-1585
In your letter, give us the following information: (1) Your name and
account number; (2) The dollar amount of the suspected error; (3) a description of the error and explain,
if you can, why you believe there is an error. More information regarding your Billing Rights can be found
on the back on your monthly statement.
I update the Account Custodian on my DBC account?
In order to update the Account Custodian, please complete an Account
Custodian Change form and submit to Dell Financial Services.
I view my current account balance for my DPA or DBC account?
You can view your account balance any time when you create an online
Profile. Already have a profile?
Click here to log in.
is Interim Rent for my DFS Business Lease?
A prorated portion of the Rent will be calculated based on a 30 day month
or 90 day quarter for the period from the Acceptance date to the Commencement date. The Acceptance date is
the date of the order being received or each order being received.
I change the business name on a DFS Business Lease contract?
The documentation needed to change the name on a DFS Lease can vary based
on the reason for the change. To discuss which documentation you need to provide and how to submit that to
us, please contact Customer Care at 877-663-3355.
didn't I get the highest credit limit?
WebBank, the lender, determines the credit lines that apply to each DPA
account or DBC account based on its underwriting guidelines and the applicant's creditworthiness. All
qualified customers may still be offered financing in which there is no penalty if the amount financed is
paid off early.
can I upgrade/ modify my existing system for my DFS Business Lease?
You may add additional hardware to your system such as additional RAM.
However, no permanent modifications that could affect the value should be made to the equipment. Any
alteration, addition or improvement that is not removed by you when the equipment is returned to DFS at
the end of your lease, will become the property of DFS.
How can I obtain information on Early DFS Business Lease Buyout/ Terminations?
You can obtain buyout quote information online by accessing the account in your profile and selecting
the 'Get a
Buyout Quote' option. Our End of Lease Department can be reached at 877-663-3355.
Can I return my equipment and end my DFS Business Lease early?
Yes. However, you are required to make all contractual payments through the termination date of your
of Lease Options may vary for Fair Market Value or $1 Buy-out options. Our End of Lease Department can be
For my DFS Business Lease, can I trade my current system in for a new system?
There is no option in the lease to trade in the computer system prior to the end of your lease. All
of the lease payments must be satisfied. Once all remaining payments under the lease have been made, the
equipment may be returned to DFS and new equipment may be ordered from Dell.
What happens at the end of my DFS Business Lease?
Your options vary depending on the type of lease you have. For Fair Market Value leases, you have three
End-of-Lease options. You may purchase the equipment, return the equipment to DFS, or renew your lease. For
Buy-out leases, after you make all contractual payments and pay all fees, the contract is paid in full and
What is an End of Lease Return?
An End-of-Lease return is the return of the leased equipment to DFS after all required payments under
have been satisfied. To return your equipment to DFS, contact an End-of-Lease representative to obtain a
Authorization # and return instructions. If you do not purchase the leased equipment, it is your
return the equipment to DFS at your expense.
At the end of a lease, who will pay for shipping to return my system back to DFS?
You are responsible for the cost of shipping the equipment back to DFS. DFS does offer return
services that include the packing of the equipment and shipping back to DFS. The cost for this service is
for 9 boxes and $30.00 for each additional box. An End-of-Lease representative can provide more detailed
as it relates to your specific situation.
What if some items are missing with the end of lease return?
You, the Lessee, will be billed the in-place fair market value for any items damaged or not returned
at end of lease. (i.e. mouse, keyboard, software, etc.)
How do I initiate a new DFS Business Lease?
In order to initiate a new lease, please go to www.Dell.com or contact a Dell Sales Representative
at (800) 999-3355 and initiate a new order. When speaking with your Dell Representative, please let
him/her know you are interested in leasing the equipment.
How can I contact the End of Lease Department?
Our End of Lease Department can be reached at 877-575-3355.
Can I write the loan payment off?
Each situation is different. Please check with your tax advisor.
How do I change the business name on the DFS Business Loan contract?
The documentation needed to change the name on a DFS Lease can vary based on the reason for the
change. To discuss which documentation you need to provide and how to submit that to us, please
contact Customer Care at 877-663-3355.
Can I pre-pay a portion of my DFS Business Loan?
No, the DFS Business Loan cannot be pre-paid in portions. If you wish to pre-pay your Business
Loan before your contract term date, you must contact DFS at 877-663-3355 to obtain a final payoff quote
good for 10 days.
If I pre-pay my DFS Business Loan, will I be assessed a pre-payment penalty fee?
Yes, per the Terms and Conditions, the customer is liable to pay a pre-payment penalty fee.
How do I make the final payoff on my DFS Business Loan contract?
You may contact DFS at 877-663-3355 to obtain a final payoff quote good for 10 days.
How do I request a copy of my DFS Business Lease or DFS Business Loan contract?
You may contact DFS at 877-577-3355 to obtain a copy of your contract.