Frequently Asked Questions

Online Account Management

Can I reset my password?

If you forget your online password, you can reset it from the Dell Financial Services Login page.  Please click 'Forgot User ID or Password' on the DFS Home page. Please note: You will receive one e-mail containing your User ID and then another e-mail containing your Temporary Password. Once you receive this, you can copy and paste your temporary password into the appropriate space online, or you can key it in by hand, paying special attention to the case of each letter. Once logged in, you will be required to change to a permanent password of your choosing.  You will then receive a third e-mail confirming your new password.

How can I check that my browser is accepting cookies?

In Internet Explorer, go to Tools | Internet Options, click on the Security tab, click on the Internet icon, and then the Custom Level... button. Scroll down to the Cookies section, and make sure that both types are enabled.  In Netscape, go to Edit | Preferences, and select Advanced. In the Cookies section, make sure Accept All Cookies is selected.

How can I learn more about Dell Financial Services' website?

You can learn more about navigating our website by reviewing our online tutorial. 

I can't seem to remember my username or password. Can you remind me what they are?

Sure!  Click on 'Forgot User ID or Password" on the DFS Home page.  Please note: You will receive one e-mail containing your User ID and then another e-mail containing your Temporary Password. Once you receive this, you can copy and paste your temporary password into the appropriate space online, or you can key it in by hand, paying special attention to the case of each letter. Once logged in, you will be required to change to a permanent password of your choosing.  You will then receive a third e-mail confirming your new password.

I tried to recover my password using the account verification form, but I'm told that my account is locked. Why?

It's possible that another user has mistakenly entered your account number while trying to create a profile or recover their own password. Since they don't have the proper verification information for that account, they weren't able to.  For your protection, the account was locked. For more information, Contact DFS Customer Service to unlock the account.

I've checked that my browser is accepting cookies, and it still won't save my password. What else am I doing wrong?

It's possible that someone else logged into the site with a different username and unselected the "Save my username...." box. Just select the box and login again to save your username

What internet browsers should I use to access my Dell Financial Services online account(s)?

Supported Browsers:  PC Windows 98, NT, 2000, ME, XP, Vista MAC OS 9 and OS 10 Supported Browser. Supported Browser Microsoft Internet Explorer 6.0 and higher 5.1.7 Firefox 2 and higher 2 and higher Safari 1.0 and higher (for OS 10 only). If you're using an older browser version that is no longer compatible, you can go to the Firefox or Internet Explorer websites and download a new browser version.  We do not recommend that you download beta versions. Once you have completed the download and installation of the supported browser, you can return to the Dell Financial Service Home page.

Security Center

How can I learn more about Identity theft?

How can I learn more about Identity theft?  Please visit our Identity Theft page.   It will provide you with information on: 1) What is Identity Theft 2) How to protect yourself from Identity Theft 3) How to report Identity Theft 4) how to process your Identity Theft claim and more.

I'm a victim of Identity theft, what can I do?

First, report that you’re a victim of Identity Theft.  Then process your claim with DFS.  To learn more, please visit our Identity Theft page.

Solicitation

Can I make changes to the type of marketing communications that I receive from DFS?

Yes. You can access your Marketing Communications Preferences Profile page at any time and select from many communications options. Your Marketing Communications Profile changes will not impact communications you receive from DFS on billing, Terms and Conditions, or any other communications we are legally required to send you.

Statement/ Billing

Does Dell Financial Services offer paperless statements?

Yes, we offer paperless statements for Dell Preferred Accounts and Dell Business Credit Accounts.  Setup is immediate, free of charge, and you can view up to 12 consecutive months of statements.  To sign up: (1) simply login to your account or create a profile for new users (2) select ‘Go Paperless” in the ‘I want to’ section of your Account Summary Page (3) confirm delivery e-mail address (4) review the program ‘terms and conditions’ and select ‘update’ and your done!  To learn more about how paperless statements work, visit our online tutorial.  For DFS Lease and DFS Loan, the paperless statement service is currently not offered.     

Does DFS offer AutoPay Plans?

Yes, Dell Financial Services offers AutoPay plans for your convenience.  Please visit the DFS AutoPay page for all the services available to you.

What payment options does Dell Financial Services provide?

Dell Financial Services has multiple payment options available for your Dell Preferred Account, Dell Business Credit, DFS Lease or DFS Loan.  Please visit our DFS Contact Us page to learn more!  For DFS Lease and DFS Loan, the Same-day payment online option is currently not available.

How can I change my Dell Computer contact information?

In order to update your Dell Computer contact information, such as Shipping Address, please contact Dell at 800-624-9897.  Please have your Dell Customer Number or Dell Order number available, as this will allow for the Dell Representative to better assist you. 

How can I change my Dell Financial Services contact information?

Please visit the DFS Contact Us page. It will provide you information on how to update your contact information on your Dell Preferred Account, Dell Business Credit, DFS Lease or DFS Loan.

How can I contact Dell Financial Services?

Please visit the DFS Contact Us page.  It will provide you information on how to contact us via Phone, Mail or E-mail.

Account Specifics

How does DFS process a payment received by check?

When you send us a check as a payment, you authorize us to clear your check electronically. Your payment will show up on your statement as an electronic entry indicated by DFS. The electronic description will include the check serial number and the payee. DFS will keep a copy of the check for seven years. If you need a copy of your original check, DFS will be able to supply it to you. Under the terms of your DPA agreement, you may be charged for this copy.

What is the Dell Preferred Account (DPA)?

The Dell Preferred Account is a revolving line of credit issued by WebBank that provides an easy way to finance purchases of goods and services offered by Dell. Additionally, the Dell Preferred Account offers the freedom to add the purchase of software, peripherals, or even a new system to an account at any time based on your available credit limit.  To learn more about the Dell Preferred Account by visting our Finance Options-Consumer page.

Why do I have to send a check if DFS electronically removes funds from my account?

DFS has not enrolled you in any kind of a direct debit program. We still need your check to initiate payment processing. You still control the timing of each payment by sending the check. If you prefer to use direct debit instead of sending checks each month, please complete the Auto Pay Plan Form for your Dell Preferred Account.

Purchases

How can I check the status of my order?

You may check the status on-line at www.dell.com, or you may call Dell Customer Service at (800) 624-9897.  Please have your Dell Order Number or Dell Customer Number available

What if I want to change the equipment on my order?

Immediately call your Dell Sales Representative for any questions or changes to the equipment on your order. If you delay contacting your sales representative, your computer may already be in transit to you.  Please have your Dell Order Number or Dell Customer Number available.

Terms and Conditions

As a Dell Preferred Account holder, can I add an account designee?

Yes, you may authorize the use of your account by another person. As the account holder, you will be liable for all use and agree to pay amounts incurred by the use of your account that are made by you or anyone whom you authorized to use your Dell Preferred Account.

How is my minimum payment calculated?

The minimum payment on your DPA account will be the greater of 3.0% of the outstanding balance or $15

What are the Terms and Conditions of a Dell Preferred Account?

To learn more about your Dell Preferred Account terms and conditions, visit our Terms and Conditions page. 

What fees does DFS charge in association with my Dell Preferred Account?

You can be charged a fee if you do not make your payment on time, you pay with a check that is returned unpaid, or if you pay your bill over the telephone. You may also be charged a fee if you request copies of your statements or require research on your account history. You will also be charged a minimum finance charge of $2.00 per billing cycle in every billing cycle where finance charges are billed but are otherwise less than $2.00. Learn more about Dell Preferred Account Rates and Fees.

What if I have a billing dispute?

In case of errors or questions about your bill please send a letter no later than 60 days after we sent you the first bill on which the error or problem appeared: Billing Inquiry Department Dell Preferred Account P.O. Box 81585 Austin, TX 78708-1585. Please note: In order to best assist you with errors or problems relating to your statement, we must hear from you in writing no later than 60 days after we sent you the first bill on which the error or problem appeared. DFS takes every billing dispute seriously, and will treat each one accordingly.

What is the Effective APR?

APR stands for Annual Percentage Rate. Each month, your statement will reflect both the Corresponding APR and the Effective APR. The Corresponding APR is the annual interest we use to calculate your periodic finance charges. You may have a separate APR for different transactions (promotional offers, standard purchases, etc.).   The Effective APR is a reflection of the total dollar amount of finance charges plus certain fees you pay in a billing cycle expressed as an annual rate The Effective APR will typically match the Corresponding APR used to calculate your interest. The Effective APR will exceed your corresponding APR only when you pay certain fees on your account.

Why didn't I receive the lowest annual percentage rate available, highest credit line, or other program features?

CIT Bank, the lender, determines the rates and credit lines that apply to each account based on its underwriting guidelines and the applicant's creditworthiness. All qualified customers may still be offered financing in which there is no penalty if the amount financed is paid off early. Additionally, the total finance charges paid can be reduced by increasing the amount paid each month.