Frequently Asked Questions

Online Account Management

Can I reset my password?

If you forget your online password, you can reset it from the Dell Financial Services Login page.  Please click 'Forgot User ID or Password' on the DFS Home page. Please note: You will receive one e-mail containing your User ID and then another e-mail containing your Temporary Password. Once you receive this, you can copy and paste your temporary password into the appropriate space online, or you can key it in by hand, paying special attention to the case of each letter. Once logged in, you will be required to change to a permanent password of your choosing.  You will then receive a third e-mail confirming your new password.

How can I check that my browser is accepting cookies?

In Internet Explorer, go to Tools | Internet Options, click on the Security tab, click on the Internet icon, and then the Custom Level... button. Scroll down to the Cookies section, and make sure that both types are enabled.  In Netscape, go to Edit | Preferences, and select Advanced. In the Cookies section, make sure Accept All Cookies is selected.

How can I learn more about Dell Financial Services' website?

You can learn more about navigating our website by reviewing our online tutorial. 

I can't seem to remember my username or password. Can you remind me what they are?

Sure!  Click on 'Forgot User ID or Password" on the DFS Home page.  Please note: You will receive one e-mail containing your User ID and then another e-mail containing your Temporary Password. Once you receive this, you can copy and paste your temporary password into the appropriate space online, or you can key it in by hand, paying special attention to the case of each letter. Once logged in, you will be required to change to a permanent password of your choosing.  You will then receive a third e-mail confirming your new password.

I tried to recover my password using the account verification form, but I'm told that my account is locked. Why?

It's possible that another user has mistakenly entered your account number while trying to create a profile or recover their own password. Since they don't have the proper verification information for that account, they weren't able to.  For your protection, the account was locked. For more information, Contact DFS Customer Service to unlock the account.

I tried to view the details of one of my accounts, and all I saw was a message that I needed to contact Customer Service. What happened?

You can only get detailed account information if your Dell Financial Services account is less than 161 days past due. Please visit the DFS Contact Us page. It will provide you information on how to contact us via Phone, Mail or E-mail.

I've checked that my browser is accepting cookies, and it still won't save my password. What else am I doing wrong?

It's possible that someone else logged into the site with a different username and unselected the "Save my username...." box. Just select the box and login again to save your username

What internet browsers should I use to access my Dell Financial Services online account(s)?

Supported Browsers:  PC Windows 98, NT, 2000, ME, XP, Vista MAC OS 9 and OS 10 Supported Browser. Supported Browser Microsoft Internet Explorer 6.0 and higher 5.1.7 Firefox 2 and higher 2 and higher Safari 1.0 and higher (for OS 10 only). If you're using an older browser version that is no longer compatible, you can go to the Firefox or Internet Explorer websites and download a new browser version.  We do not recommend that you download beta versions. Once you have completed the download and installation of the supported browser, you can return to the Dell Financial Service Home page.

Security Center

How can I learn more about Identity theft?

How can I learn more about Identity theft?  Please visit our Identity Theft page.   It will provide you with information on: 1) What is Identity Theft 2) How to protect yourself from Identity Theft 3) How to report Identity Theft 4) how to process your Identity Theft claim and more.

I'm a victim of Identity theft, what can I do?

First, report that you’re a victim of Identity Theft.  Then process your claim with DFS.  To learn more, please visit our Identity Theft page.

Solicitation

Can I make changes to the type of marketing communications that I receive from DFS?

Yes. You can access your Marketing Communications Preferences Profile page at any time and select from many communications options. Your Marketing Communications Profile changes will not impact communications you receive from DFS on billing, Terms and Conditions, or any other communications we are legally required to send you.

Statement/ Billing

Does Dell Financial Services offer paperless statements?

Yes, we offer paperless statements for Dell Preferred Accounts and Dell Business Credit Accounts.  Setup is immediate, free of charge, and you can view up to 12 consecutive months of statements.  To sign up: (1) simply login to your account or create a profile for new users (2) select ‘Go Paperless” in the ‘I want to’ section of your Account Summary Page (3) confirm delivery e-mail address (4) review the program ‘terms and conditions’ and select ‘update’ and your done!  To learn more about how paperless statements work, visit our online tutorial.  For DFS Lease and DFS Loan, the paperless statement service is currently not offered.     

Does DFS offer AutoPay Plans?

Yes, Dell Financial Services offers AutoPay plans for your convenience.  Please visit the DFS AutoPay page for all the services available to you.

What payment options does Dell Financial Services provide?

Dell Financial Services has multiple payment options available for your Dell Preferred Account, Dell Business Credit, DFS Lease or DFS Loan.  Please visit our DFS Contact Us page to learn more!  For DFS Lease and DFS Loan, the Same-day payment online option is currently not available.

How can I change my Dell Computer contact information?

In order to update your Dell Computer contact information, such as Shipping Address, please contact Dell at 800-624-9897.  Please have your Dell Customer Number or Dell Order number available, as this will allow for the Dell Representative to better assist you. 

How can I change my Dell Financial Services contact information?

Please visit the DFS Contact Us page. It will provide you information on how to update your contact information on your Dell Preferred Account, Dell Business Credit, DFS Lease or DFS Loan.

How can I contact Dell Financial Services?

Please visit the DFS Contact Us page.  It will provide you information on how to contact us via Phone, Mail or E-mail.